About Us

Winwood Outdoor is a Camping and Outdoor Clothing Shop in Keswick, The Lake District UK

I'm rubbish at taking photos but here's my attempt at a photo of our camping shop in Keswick. It's a cute little place tucked round the corner from a magnificently stocked Blacks shop and next door to a beautiful Pitlochry and a delicious Chinese restaurant.

(There that should keep the neighbours happy if they read this).

Our business Winwood Outdoor is both a shop and, as you can see, a website. It is also a family business.

Our 3 year old daughter works the till, our 7 year old daughter monitors stock levels and web orders while my wife and I sit at home and eat cake and watch telly. I think I had a dream like that once... then I woke up and found that, in fact, the scenario was exactly opposite to this.

Our shop is open 7 days a week.

Camping shop opening hours are:

April - December: 9.30 am - 5.30 pm
January - March: 10.00 am - 5.00 pm

Description of the online shop layout
Just a brief description of the layout of the online shop.

Running along the top are the icons of our main suppliers eg Gelert, Lafuma, MSR etc. Click on one of these will take you to all the products by that supplier.

Down the left hand side is a list of products by manufacture and type eg Gelert Tents or GoLite Sleeping Bags.

On the right hand side, we have a more comprehensive list of manufacturers, some links to advice sections on the website and below that current special offers.

Our Shop Contact details:
Winwood Outdoor
7 Museum Square
Keswick
Cumbria
UK
CA12 5DZ

Phone: 017687 80446
Fax: 017687 80446
Email: enquiries@winwood-outdoor.co.uk


Making a purchase in the shop
Walk through the door, spot a camping bargain then take the item to our incredible efficient and brainy sales assistants and pay for it. Isn't life great when it's simple.

Making a Purchase Online
There's more words but don't worry it's still just as simple as our offline camping shop. Just browse our online shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' at the top right hand side of the screen and you will be asked for a few details that we need to be able to complete the order.

We accept most credit card payment and paypal payments. If you are shopping outside the UK, place your order and your credit card company will convert the transaction to your own currency at the current exchange rate

We accept Visa, Mastercard, Switch and Maestro using Protx, a secure online payment system. You can also send your credit card information via phone, mail or over the Internet using the Offline Payment option.

When confirmation of order is received, this is to indicate that we have received your order. If we are out of stock of an item, we will inform you within 24 hours.

The only downside to this, is that you don't get to talk to our efficient and brainy assistants

Refunds Policy
All goods purchased online can be returned to our shop within 14 days. Please include the purchase receipt when you return the goods.

Postage

All orders are posted first class

If your item is in stock we will endeavour to get the item out to you with 1-2 working days. First class post should normally be delivered next day but can sometimes take up to 3 days.
International orders are generally received in under 7 days.

Back Orders:
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using Protx, the largest independent Payment Service Provider in the UK. They are not held in clear text on any web site.


Privacy Policy
Winwood Outdoor Shop and Website do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes